Services

OUR SERVICES

Planetariums are for people. Ours stand behind yours.

Design. Install. Support. Improve.

A digital planetarium is complex. From the outset there are electrical, acoustical, optical, equipment placement, and cabling pathway requirements to specify. Human factors too. And the product is complex: Millions of lines of code, high-bandwidth signal transmission, computers running in sync to millisecond precision. Your staff must be trained and supported through commissioning, early operations, and beyond.

After you open, we’ll continue to innovate. You’ll want new capabilities as we develop them, new science data to visualize, and the best new shows to present.

Everyone at Sky-Skan is part of your support team. Our trained field service engineers come to you (virtually or in person), and have unfettered access to the engineers, scientists, programmers, and technicians who designed your system. You’ll never be alone.

FACILITY DESIGN

Our NCARB-certified staff architect will make sure everything, from projector placements to aisle widths, is done right.

INSTALLATION

Experienced Sky-Skan field service engineers will install everything, hook it together, and confirm proper operation.

SHOW SLICING

Customers with our system who license shows from us receive slicing and encoding service at no additional cost.

ANNUAL SUPPORT

Our affordable Preventive Maintenance Agreements include remote support, software updates, and on-site service.

EXTENDED WARRANTIES

Protect your investment in a fiscally sure way with a Sky-Skan Extended Warranty backed by loaner gear.

REPAIR / REPLACE PLANS

Eventually you’ll want upgraded projectors, servers, and more. Budget for it and your system never grow old!

CONSULTATION

From operational questions to “What’s the best show about auroras?” we’re here for you. Talk with us.

TRAINING & PD

Make your planetarium be all it can be with training and professional development from our experts.

Contact our Sales Team – Become a Well-Supported Sky-Skan Client